We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for either a store credit or exchange.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted we will ship out your desired product. The customer will be required to pay the postage fees returning the item/items to our facility. RapidX will then cover the postage costs sending the new item/items to you.

To be eligible for an exchange, your item/s must be in original condition, unworn or unused, with tags, and in its original packaging. 

To start a exchange, Please contact RapidX to arrange the return and follow all the instructions to ensure your return is successful. Items sent back to us without following the instructions will not be accepted.

We do our best to ensure your requested exchange item is in stock when we receive your return, however unfortunately this is not guaranteed.

If we do not have stock of your requested item when we process your return, you will instead be provided with a store credit to the value of your returned item (subject to applicable discounts used).

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any items deemed faulty within a 30 day period can be returned. Any issues outside of this period are considered to be wear and tear and as such cannot be returned.

How to reduce wear and tear:

• Make sure you consider the washing instructions to ensure your clothing is long lasting.
• Treat your gym wear with care.
• Make sure you have the correct sizing to reduce the risk of damage.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on:

• Gift Cards/Store Credits
• Underwear
• Socks
• Hats
• Towels
• Clearance Items

Swimwear

To be eligible for an exchange/store credit all swimwear items must be returned in their original condition. In addition to this, all applicable swimwear items must have the hygiene sticker intact and unremoved.

Refunds / store credit

Refunds are ONLY given if an item is deemed to be faulty/damaged.

We do not provide refunds on items that do not fit / change of mind. Alternatively a store credit or an exchange can be issued upon return of the goods in their original condition. 

Goods deemed to be faulty will need to be returned to RapidX before we can issue a refund.

RapidX Activewear will not be held accountable for any missing or damaged returns in transit to our delivery address.

For refunds we will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to.

Shipping

RapidX WILL NOT be held accountable for missing parcels. This includes parcels which are missing due to an incorrectly provided shipping address.

Clearance Section Return Policy Disclaimer:

Clearance Items are Final Sale: Items marked as “Clearance” on our website are offered at significantly discounted prices, allowing you to enjoy our products at exceptional value. We want to inform you that all clearance items are considered final sale and cannot be returned for a refund or exchange.

Making an Informed Decision: Before making a purchase from our Clearance section, we encourage you to review the product details, description, and any available images to make an informed decision. We are here to assist you with any questions you may have before finalising your purchase.

Contact Us: If you have any concerns or questions regarding our Clearance section or any of our products, please don’t hesitate to reach out to our customer service team. We are here to provide you with the information you need to ensure your satisfaction.

Thank You: We appreciate your understanding and cooperation with our Clearance section return policy. Your support is invaluable to us, and we are dedicated to delivering exceptional products and service.